BNSF Intermodal: Memorial Day Operating Plan
TRAIN SERVICE
BNSF’s Intermodal Memorial Day operating plan will remain focused on meeting customers’ expectations while matching operations to rail volumes. This year, the Memorial Day holiday falls on Monday, May 29.
BNSF will continue to operate Intermodal trains over the Memorial Day holiday. However, due to lighter volumes of traffic and possible train consolidations, we anticipate that shipments from Saturday, May 27 through noon on Tuesday, May 30 may experience delays of up to 24 hours. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.
INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period. As a reminder, BNSF will add a standard $150 credit for every unit that outgates on a BNSF storage holiday (as defined in BNSF’s Intermodal R&PG) from any BNSF-operated intermodal facility (Group 1 or 2). Storage credits can be accessed and applied to any unit at any BNSF facility via the Storage Credit Tool at BNSF.com
CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your username and password and selecting Track Your Shipment. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
Customer Support will maintain a limited staff on Memorial Day. Normal coverage will resume on Tuesday, May 30.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.