Contact Us
At BNSF, we are committed to providing you the information you need to make informed transportation decisions. If you would like more information on any of the subjects contained in this section, please feel free to contact us.
Prefer to contact us via e-mail? Fill out our form.
Safety & Security
| Name | Contact |
|---|---|
Name Emergencies |
Contact 1-800-832-5452 option 1 |
Name Report Train Blocking Crossing |
Contact 1-800-832-5452 option 3 |
Name Report Trespasser or Criminal Activity |
Contact 1-800-832-5452 option 4 |
Name Careers |
Contact Resource Protection |
BNSF Police Team
| Name | Title |
|---|---|
Name Bryan Laurie |
Title Chief of Police |
Name Steven L. Wells |
Title Assistant Chief of Police, Southeast Corridor: Arizona, Louisiana, Kansas, Missouri, New Mexico, Oklahoma, Texas |
Name Gina Hunter |
Title Assistant Chief of Police, Northeast Corridor: Alabama, Arkansas, Georgia, Iowa, Illinois, Michigan, Minnesota, Mississippi, Tennessee, Wisconsin |
Name Israel A. Salazar |
Title Assistant Chief of Police, Southwest Corridor: California, Nevada |
Name Tyler D. Nies |
Title Assistant Chief of Police, Northwest Corridor: Canada, Colorado, Idaho, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming |
Name Jeff Briggs |
Title Assistant Chief of Police, Special Investigations, K9 & Training |
Customers
Connect with BNSF (Non Intermodal Customers)
Customer Assistance
Shipment support questions: 888-428-BNSF (2673)
See a phone option guide.
Media Requests
Email the Media Request Team. Please include your name, title, organization, location, email, phone number and deadline in your request.
Careers
Visit jobs.bnsf.com or email Staff.Recruiter1@bnsf.com.
Employee Verification
BNSF employee verifications may be submitted at www.theworknumber.com or by calling 1-800-367-5690.
BNSF's Company Code: 10532
Community Questions
Please use our Contact Us form. Use of this form will help us to direct your inquiry to the right person and track the progress of our response.
Journalists: Email the Media Request Team. Please include your name, title, organization, location, email, phone number and deadline in your request.
Fixed Income Investors
For all questions relating to BNSF issued debt securities, please contact:
| Name | Title | Contact |
|---|---|---|
Name Mark Bracker |
Title Treasurer |
Contact 817-352-3478BNSF Investor Inquiries |
Federal Government Contacts
| Michael R. Smythers Jr. VP, Federal Government Affairs |
Tel: 202-347-8662 |
| Gael Sullivan General Director, Federal Government Affairs |
Tel: 202-347-8671 |
| Justin T. Wormmeester General Director, Federal Government Affairs |
Tel: 202-347-8704 |
| Patricia A. Murphy Manager, Federal Government Affairs Treasurer, BNSF RailPAC |
Tel: 202-347-8662 |
| Elizabeth Bender Manager, Federal Government Affairs |
Tel: 202-661-0446 |
State Government, Community and Tribal Contacts
| Location | Name | Phone |
|---|---|---|
Location Arizona, northern California, Nevada, Utah |
Name Juan AcostaRegional Assistant Vice President Public Affairs - West |
Phone Tel: 817-352-2296 |
Location North Dakota, South Dakota |
Name Amy McBethRegional Assistant Vice President Public Affairs - East |
Phone Tel: 763-782-3212 |
Location Southern California |
Name Lena KentGeneral Director Public Affairs |
Phone Tel: 909-386-4140 |
Location New Mexico, Texas (Austin) |
Name Lindsay MullinsExecutive Director Public Affairs |
Phone Tel: 512-517-8535 |
Location Oklahoma, Texas (Fort Worth) |
Name Matt LarseingueExecutive Director Public Affairs |
Phone Tel: 817-867-6258 |
Location Idaho, Montana, Wyoming |
Name Matthew JonesExecutive Director Public Affairs |
Phone Tel: 406-256-4047 |
Location Oregon, Washington, British Columbia |
Name Johan HellmanRegional Director Public Affairs |
Phone Tel: 206-625-6135 |
Location Missouri, Nebraska |
Name Jeff DavisExecutive Director Public Affairs |
Phone Tel: 913-551-4202 |
Location Alabama, Arkansas, Louisiana, Mississippi, Tennessee |
Name Michael GarrigaExecutive Director Public Affairs |
Phone Tel: 901-433-5040 |
Location Illinois, Iowa |
Name Peter SkoseyExecutive Director Public Affairs |
Phone Tel: 312-850-5678 |
Location Minnesota, Wisconsin |
Name Lydia UnderdahlExecutive Director Public Affairs |
Phone Tel: 651-298-2458 |
Location Colorado, Kansas |
Name Andy WilliamsExecutive Director Public Affairs |
Phone Tel: 817-867-6369 |
Location Corporate |
Name Zak AndersenVice President Corporate Relations |
Phone Tel: 817-867-6250 |
Passenger Service
| Name | Contact |
|---|---|
Name Chicago Suburban Service (Metra) |
Contact Tel: 312-322-6777 Visit Metra website for schedules and other information |
Name Metro Transit (Minneapolis) |
Contact Tel: 612-373-3333, option 3Visit Metro Transit for more information |
Name Sounder Transit (Seattle) |
Contact Tel: 206-398-5000 |
Public Projects
BNSF's Public Projects team is the point of contact for the communities we serve when they desire to deliver infrastructure projects that cross, intersect, or parallel BNSF’s network in some way.
How do I work with Public Projects?
Visit our Public Projects page, which contains the Public Projects Manual and links to the technical appendices associated with the manual.
Real Estate
Land Revenue Management
BNSF's Real Estate professionals are responsible for management of one of the company's largest assets, land. Assuring an appropriate return for the use or disposition of land, this group oversees land sales, leases, permits and other revenue generating land transactions. In addition they oversee a number of outsource providers, including Jones Lang LaSalle Brokerage, Inc., to facilitate preparation and execution of agreements and negotiation of terms to a mutually acceptable resolution.
Need a Permit?
If you have questions about gaining access to BNSF property, visit our Property Permits & Licenses page.
Rail Development
Are you expanding or developing a new facility? You can count on BNSF experts to help educate you on the benefits of incorporating our rail network as part of your supply chain solutions. BNSF's Economic Development team can help guide you through all aspects of expanding, developing or selecting a site. Consult the table below to identify and contact the regional manager in your specific territory.
For track-related inquiries and incidents, please contact the BNSF Resource Operations Call Center at 1.800.832.5452.
| Name | Contact | |
|---|---|---|
Name
David Polzin
|
Contact Tel: 817-867-6467 |
|
Name
John Adams
|
Contact Tel: 206-625-6355 |
|
Name
Justin Pearson
|
Contact Tel: 701-280-7200 |
|
Name
Anne Erthal
|
Contact Tel: 312-850-5699 |
|
Name
Lindsay Van Meter
|
Contact Tel: 303-480-6440 |
|
Name
John Rider
|
Contact Tel: 913-551-4148 |
|
Name
Jennie Hubert
|
Contact Tel: 817-307-7250 |
|
Name
Nick Sims
|
Contact Tel: 626-208-6797 |
|
Name
Maksim Yashirin
|
Contact Tel: 928-289-7230 |
|
Name
Nate Morton
|
Contact Tel: 817-867-6526 |
|
Name
Zack Baker
|
Contact Tel: 817-593-4297 |
|
Name
Mallory Estes
|
Contact Tel: 817-352-3341 |
|
Name
Chris Danos
|
Contact Tel: 817-867-6385 |
Unit Train Contacts
| Area | Name | Contact |
|---|---|---|
Area Director |
Name Todd Glissman |
Contact Tel: 817-867-6436 |
Area Wind, Pipe, Aggregates |
Name Matthew Cruz |
Contact Tel: 817-308-3792 |
Area Sand, Crude, and Agriculture (All other States) |
Name Stan Ujka |
Contact Tel: 913-551-4146 |
Area Agriculture (MN, MT, ND, SD, WI) |
Name Mike Ray |
Contact Tel: 817-867-6522 |
Area Renewable Fuels , Coal |
Name Shannon Rovinsky |
Contact Tel: 817-352-6498 |
New to Rail or BNSF?
Learn how easy it is to become a BNSF customer. We will show you how to get a rate, ship, track and manage your account.
GET STARTED
WHAT CAN YOU SHIP?
Our consistent and cost-effective service takes products of any size to customers where they need them.
WHERE CAN YOU SHIP?
BNSF's network can get you there – no matter where you're shipping your freight.
HOW CAN YOU SHIP?
You can rely on our best-in-class services to deliver your goods in the most cost-effective manner.