Contact Us | BNSF 

Contact Us

At BNSF, we are committed to providing you the information you need to make informed transportation decisions. If you would like more information on any of the subjects contained in this section, please feel free to contact us.

Prefer to contact us via e-mail? Fill out our form.

Safety & Security

Name Contact
Emergencies 1-800-832-5452 option 1
Report Train Blocking Crossing 1-800-832-5452 option 3
Report Trespasser or Criminal Activity 1-800-832-5452 option 4

BNSF Police Team

Name Title
Chief of Police
Assistant Chief of Police, Southeast Corridor: Arizona, Louisiana, Kansas, Missouri, New Mexico, Oklahoma, Texas
Assistant Chief of Police, Northeast Corridor: Alabama, Arkansas, Georgia, Iowa, Illinois, Michigan, Minnesota, Mississippi, Tennessee, Wisconsin
Assistant Chief of Police, Southwest Corridor: California, Nevada
Assistant Chief of Police, Northwest Corridor: Canada, Colorado, Idaho, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming
Assistant Chief of Police, Special Investigations, K9 & Training


New to Rail or BNSF?

Connect with BNSF (Non Intermodal Customers)

Contact Intermodal Team

Customer Assistance

Customer Support

Shipment support questions: 888-428-BNSF (2673)

See a phone option guide.

Media Requests

Email us at Please include your name, title, organization, location, email, phone number and deadline in your request.


Community Questions

Please use our Contact Us form. Use of this form will help us to direct your inquiry to the right person and track the progress of our response.

Journalists: Email us at Please include your name, title, organization, location, email, phone number and deadline in your request.

Fixed Income Investors

For all questions relating to BNSF issued debt securities, please contact: 

Name Title Contact
Beth Miller Assistant Vice President Treasury and Risk Management & Treasurer 817-352-3478


Federal Government Contacts

VP, Federal Government Affairs
Tel: 202-347-8662

General Director, Federal Government Affairs
Tel: 202-347-8671

General Director, Federal Government Affairs
Tel: 202-347-8704

Manager, Federal Government Affairs
Treasurer, BNSF RailPAC
Tel: 202-347-8662

Manager, Federal Government Affairs
Tel: 202-661-0446

State Government, Community and Tribal Contacts

Location Name Phone
Arizona, northern California, Nevada, Utah
Regional Assistant Vice President Public Affairs - West
Tel: 817-352-2296
North Dakota, South Dakota
Regional Assistant Vice President Public Affairs - East
Tel: 763-782-3212
Southern California
General Director Public Affairs
Tel: 909-386-4140
New Mexico, Texas (Austin)
Executive Director Public Affairs
Tel: 512-517-8535
Oklahoma, Texas (Fort Worth)
Executive Director Public Affairs
Tel: 817-867-6427
Idaho, Montana, Wyoming
Executive Director Public Affairs
Tel: 406-256-4047
Oregon, Washington, British Columbia
Regional Director Public Affairs
Tel: 206-625-6135
Missouri, Nebraska
Executive Director Public Affairs
Tel: 913-551-4202
Alabama, Arkansas, Louisiana, Mississippi, Tennessee
Executive Director Public Affairs
Tel: 901-433-5040
Illinois, Iowa
Executive Director Public Affairs
Tel: 312-850-5678
Minnesota, Wisconsin
Executive Director Public Affairs
Tel: 651-298-2458
Colorado, Kansas
Executive Director Public Affairs
Tel: 817-867-6369
Vice President Corporate Relations
Tel: 817-867-6250

Passenger Service

Name Contact
Chicago Suburban Service (Metra) Tel: 312-322-6777
Visit Metra website for schedules and other information
Metro Transit (Minneapolis) Tel: 612-373-3333, option 3
Visit Metro Transit for more information
Sounder Transit (Seattle) Tel: 206-398-5000

Public Projects

BNSF's Public Projects team is the point of contact for the communities we serve when they desire to deliver infrastructure projects that cross, intersect, or parallel BNSF’s network in some way.

How do I work with Public Projects?

Visit our Public Projects page, which contains the Public Projects Manual and links to the technical appendices associated with the manual.

Real Estate

Land Revenue Management

BNSF's Real Estate professionals are responsible for management of one of the company's largest assets, land. Assuring an appropriate return for the use or disposition of land, this group oversees land sales, leases, permits and other revenue generating land transactions. In addition they oversee a number of outsource providers, including Jones Lang LaSalle Brokerage, Inc., to facilitate preparation and execution of agreements and negotiation of terms to a mutually acceptable resolution.

Need a Permit?

If you have questions about gaining access to BNSF property, visit our Property Permits & Licenses page.

Rail Development

Are you expanding or developing a new facility? You can count on BNSF experts to help educate you on the benefits of incorporating our rail network as part of your supply chain solutions. BNSF's Economic Development team can help guide you through all aspects of expanding, developing or selecting a site. Consult the table below to identify and contact the regional manager in your specific territory.

For track-related inquiries and incidents, please contact the BNSF Resource Operations Call Center at 1.800.832.5452.

Territories Map


  Name Contact
North Director Tel: 817-867-6467
Idaho, Oregon, Washington, British Columbia Tel: 206-625-6355
Montana, North Dakota, South Dakota, Minnesota, Manitoba Tel: 701-280-7200
Central and Eastern Iowa, Illinois, Wisconsin Tel: 312-850-5699
Colorado, Nevada, Utah, Wyoming Tel: 303-480-6440
Western Iowa, Kansas, Missouri, Nebraska Tel: 913-551-4148
South Director Tel: 817-307-7250
California Tel: 626-208-6797
Arizona, New Mexico Tel: 623-463-4133
North Texas Tel: 817-867-6526
South Texas, Louisiana Tel: 817-593-4297
Alabama, Arkansas, Mississippi, Oklahoma, Tennessee Tel: 817-352-3341
Assistant Vice President Tel: 817-867-6385

Unit Train Contacts

Area Name Contact
Director Tel: 817-867-6436
Wind, Pipe, Aggregates Tel: 817-308-3792
Sand, Crude, and Agriculture (All other States) Tel: 913-551-4146
Agriculture (MN, MT, ND, SD, WI) Tel: 817-867-6522
Renewable Fuels , Coal Tel: 817-352-6498